Heavy Jaal Saree with Handwork

Returns Policy

We want you to love your purchase. As online shopping can sometimes be difficult, we offer flexible returns for online orders only.

Return Eligibility:

• Returns accepted within 30 days of delivery
  
• Items must be unused, unworn, undamaged, and in original condition
  
• Original tags and order confirmation required
  
• Exclusions: Jewelry, Accessories, Home Decor, Gift Cards & Clearance Items (70% or more)

Return Options:

• Store Credit: Free returns for store credit.
• Refund: A 10% restocking fee applies to refunds.

How to Return:

1. Contact Us: You can request a return directly or email us at hello@houseofnepal.com.au to start the return process. Items sent back to us without first requesting a return might not be accepted.
2. Shipping: Pack the item securely and ship the package to the specified address.

Important Notes:

• All items insured for loss and damage in transit.
• Shipping Costs: Initial shipping costs are non refundable and you are responsible for return shipping costs. If you have received the item with free shipping, we will pass along the delivery costs to you.
• Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us immediately. We’ll arrange a replacement or refund.
• Handmade Items: Please note that handmade items may vary slightly in design, size, color, and weight.

 IMPORTANT CLARIFICATION

(Online return policy applies to online purchases only. In-store purchases follow the in-store return policy.)

Care Instructions for Traditional Clothing

• Dry Clean Recommended: Delicate fabrics and intricate embellishments are best maintained through professional dry cleaning.
• Hand Wash / Machine Wash: Cotton or digitally printed garments may be cold hand washed separately or machine washed on a gentle cycle to prevent colour bleeding and shrinkage.
• Storage: Store garments in a cotton or muslin bag in a cool, dry place away from direct sunlight. Avoid plastic covers, as they can trap moisture and cause mould or mildew.
• Folding: Fold gently along natural pleats with embellishments facing inward. Use acid-free tissue paper between folds to reduce creasing.
• Handling: Handle with clean hands and avoid pulling or tugging on delicate fabrics, embroidery, or embellishments.
• Ironing: Use low heat and place a thin cotton cloth over the garment while ironing. Avoid direct heat on embroidery, sequins, beads, or zari work.
• Spot Cleaning: For minor stains, gently dab with a soft cloth and mild detergent diluted in water. Do not rub harshly.
• Protect Embellishments: Keep garments away from sharp jewellery or objects that may snag delicate detailing.
• Perfumes & Deodorants: Apply perfumes or deodorants before dressing to avoid stains or discolouration.
• Avoid Moisture & Sunlight: Excess moisture can cause mildew, while direct sunlight may lead to fading or discolouration.

Following these instructions will help preserve the beauty, quality, and longevity of your traditional clothing.